1. Introduction

Seller: [doplňte], company ID: [doplňte], VAT ID: [doplňte], registered office: [doplňte], e-mail: [email protected], phone: [doplňte] (the "Seller").

These terms govern purchases in the online store www.vorra-jewels.com. By placing an order the buyer confirms having read and accepted them.

2. Orders and contract

An order is an offer to buy. The contract is concluded when the Seller confirms the order by e-mail. The Seller may decline an order if goods are unavailable or a price was clearly wrong.

3. Prices and payment

Prices include VAT unless stated otherwise. Shipping and payment fees are shown in the cart. Payment methods: Card Payment.

4. Delivery

Goods are dispatched within [fill in] working days of confirmation (or of payment when paying in advance). Methods and prices are listed in the cart and on the Shipping and Delivery page.

5. Right of withdrawal

Consumers may withdraw within 14 days of receiving the goods without giving a reason, by e-mail or via the withdrawal form on this store. Goods must be returned to [doplňte] within 14 days of withdrawal at the consumer's cost; refunds are made within 14 days, not before the goods are back. Exceptions apply to customised or sealed goods.

6. Complaints and warranty

A 24-month warranty applies. The complaints procedure is described in Returns and Complaints.

7. Dispute resolution

Consumers may turn to an out-of-court (alternative) dispute resolution body competent in their country.

8. Reviews and discounts

We publish product reviews only from verified buyers (checked against the order number or Heureka Verified by Customers). With every discount we state the lowest price of the last 30 days before the discount.

9. Personal data

See the Privacy Policy.

10. Final provisions

Effective from 13 November 2026. The version in force when the order is placed applies.