1. General

Seller: [doplňte], company ID: [doplňte], VAT ID: [doplňte], registered office: [doplňte], e-mail: [email protected], phone: [doplňte] (the "Seller").

This procedure governs claims for defective goods bought in our store.

2. Warranty period

24 months from receipt (12 months for used goods where stated). Wear, mechanical damage and misuse are excluded.

3. Making a claim

E-mail [email protected] with the order number, a description and photos, then send the goods to [doplňte]. We confirm receipt of every claim.

4. Resolution

Within 30 days at the latest: repair, replacement, a reasonable discount or a refund.

5. Costs

Reasonable return shipping costs are refunded for accepted claims.

Effective from 13 November 2026.